Customer Service Support

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Customer Satisfaction is important to us.

 

Our Pledge:

We will do our best to provide a meaningful, quality learning experience.

 

 

Returns and Refunds:

The information on this page is to outline our refund policies in the event that you would ever be disappointed in a class/seminar or a product ordered from AETech, Inc.

 

Classes and Seminars:

If you are dissatisfied with the quality of experience in one of our seminars, please be sure to let us know at the time of the seminar. If you do not contact us until after the seminar date, no refund will be allowed.

Seminars (up to 40 hours): We will do what we can to accommodate your needs. A refund may be made based on the percentage of the seminar you have attended and continuing credit hours issued to you. If you withdraw from a seminar during the first one fourth of the scheduled hours of the seminar a full refund will be issued, less the cost of expended materials and books. No state continuing education credit would be issued in the event of such a refund.

Classes over 40 hours: A partial refund up to 75% tuition will be allowed if a student withdraws during the first one fourth of the scheduled hours of a class. A 50% refund will be allowed after the first one fourth of the scheduled hours but less than one-half of the scheduled hours. No refund will be allowed after one-half of the scheduled hours have been taught.

Our many satisfied customers over the years have been our best source of advertising.

 

Books and products:

If you order books or other products from a link on one of our sites to another vendor (such as Amazon.com), their return or exchange policy must be adhered to, and you will need to deal with them in all transactions.

Products ordered from AE Tech, Inc., including products we sell from Mike Holt Enterprises can be returned within (10) business days for a complete refund if you are not 100% satisfied. You can expect a refund in the same form of payment originally used to purchase the order within 7 to 14 business days of receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

Please be sure to include the original packing slip with the items you are returning, wrap the package securely, and ship the package to the address that we will provide for you. Please contact us in advance for return authorization and shipping instructions.

* Special Note for DVD and CD-ROM Purchases
Unopened, sealed DVD's or CD's may be returned within 10 days for a refund. Opened items may not be returned unless they are defective in which case they will be replaced with the same item free of any charges.

No returns will be allowed on any items that we special ordered for you, or on close-out items.

Over the course of time, if we ever have a product offered for sale that has a unique return policy that differs from the above statement, the return policy for that item will be noted with the product description.

 

Video tapes, CDs, DVDs and electronic data products:

Any video tapes, CDs or DVDs or electronic data products that we might offer for resale over the course of time that are produced by someone other than AETech, Inc. will be subject to the return policies of the supplier of that product.

Mike Holt products DVD/CD Return Policy: Unopened sealed DVD's or CD's may be returned within 10 days and we will credit your credit card or issue a refund for the price of the item(s). Opened items may not be returned unless they arrive defective in which case they will be replaced with the same item free of any charges

 

Shipping:

When ordering a product that will be shipped to you, please allow five to ten business days for delivery within the United States. If we are out of stock on an item, we will contact you if the delivery is expected to take longer than ten days.

If you have a need which makes delivery time critical, please let us know. We can make arrangements to ship using higher priority shipping methods at a small additional charge.

 

Please Notice:

Prices and product specifications/ availability are subject to change without notice.

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Upcoming Classes

Mon, Dec 3rd, to Fri, Dec 7th,
5 Day 2017 Comprehensive Exam Prep Class
Rapid City, SD
Mon, Dec 3rd, to Tue, Dec 4th,
Rapid City - 2017 NEC Code Changes / REVIEW
Rapid City, SD AETech
Wed, Dec 5th, to Fri, Dec 7th,
3 Day 2017 Exam Prep Class
Rapid City, SD
Mon, Jan 14th, to Fri, Jan 18th,
5 Day 2017 Comprehensive Exam Prep Class
Rapid City, SD
Mon, Jan 14th, to Tue, Jan 15th,
Rapid City - 2017 NEC Code Changes / REVIEW
Rapid City, SD AETech
Wed, Jan 16th, to Fri, Jan 18th,
3 Day 2017 Exam Prep Class
Rapid City, SD
Sun, Feb 3rd, to Sun, Feb 3rd,
APPRENTICE PRE-REGISTRATION
AETech Electrical Training Center, 320 E. Blvd. N., Suite 100, Rapid City, SD
Mon, Feb 4th, to Tue, Mar 5th,
Block A - Apprentice Classes
Rapid City, SD
Mon, Feb 25th, to Fri, Mar 1st,
5 Day 2017 Comprehensive Exam Prep Class
Rapid City, SD

Our Address:
320 E. Blvd. N.
Rapid City, SD, 57701
Call 605.342.9088
Fax 605.342.9087
Directions, Hotel and Airline Info.
Hours of Operation:           
Monday to Friday 8am to 5PM, or by appointment

Customer Satisfaction

happyCustomer Satisfaction is important to us.

Our Pledge: We will do our best to provide a meaningful, quality learning experience.

Learn More...