Satisfaction Guarantee

Customer satisfaction is important to us.

Our pledge:

We will do our best to provide a meaningful, quality learning experience.

Returns and refunds:

The information on this page is to outline our refund policies in the event that you would ever be disappointed in a class/seminar or a product ordered from AETech, Inc.

Classes and seminars:

If you are dissatisfied with the quality of experience in one of our seminars, please be sure to let us know at the time of the seminar. If you do not contact us until after the seminar date, no refund will be allowed.

Books and products:

If you order books or other products from a link on one of our sites to another vendor (such as Amazon.com), their return or exchange policy must be adhered to, and you will need to deal with them in all transactions.

Products ordered from AE Tech, Inc., including products we sell from Mike Holt Enterprises can be returned within (10) business days for a complete refund if you are not 100% satisfied. You can expect a refund in the same form of payment originally used to purchase the order within 7 to 14 business days of receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

Please be sure to include the original packing slip with the items you are returning, wrap the package securely, and ship the package to the address that we will provide for you. Please contact us in advance for return authorization and shipping instructions.

Video tapes, CDs, DVDs and electronic data products:

Any video tapes, CDs or DVDs or electronic data products that we might offer for resale over the course of time that are produced by someone other than AETech, Inc. will be subject to the return policies of the supplier of that product.

Mike Holt products DVD/CD Return Policy: Unopened sealed DVD’s or CD’s may be returned within 10 days and we will credit your credit card or issue a refund for the price of the item(s). Opened items may not be returned unless they arrive defective in which case they will be replaced with the same item free of any charges

Shipping:

When ordering a product that will be shipped to you, please allow five to ten business days for delivery within the United States. If we are out of stock on an item, we will contact you if the delivery is expected to take longer than ten days.

If you have a need which makes delivery time critical, please let us know. We can make arrangements to ship using higher priority shipping methods at a small additional charge.

Please notice: Prices and product specifications/availability are subject to change without notice.